Your Privacy Rights
Last Update: 8th December, 2014
This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the Netrocks website and all related sites, applications, services and tools regardless of how you access or use them.
You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services . We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition.
How we collect information about you
When you visit the Netrocks website or use Netrocks Services, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes data on the pages you access, your computer IP address, device identifiers, the type of operating system you’re using, your location, mobile network information, standard web log data and other information. Web log data includes the browser type you’re using and traffic to and from our site. When you visit the Netrocks website or use Netrocks Services, we also collect information about your transactions and your activities. In addition, if you open a Netrocks account or use Netrocks Services, we may collect the following types of information:
We may also obtain information about you from third parties such as credit reporting bodies and identity verification services. If you open account or apply for products and services offered accounts, we may collect your commercial credit information.
You may choose to provide us with access to certain personal information stored by third parties such as social media sites (e.g., Facebook and Twitter). The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with your Netrocks account and authorising Netrocks to have access to this information, you agree that Netrocks may collect, store and use this information in accordance with this Privacy Policy.
In order to help protect you from fraud and misuse of your personal information, we may collect information about your use and interaction with our website or Netrocks Services. For example, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity.
How we use Cookies
When you access our website or use Netrocks Services, we (including
companies we work with) may place small data files on your computer or
other device. These data files may be cookies, pixel tags, "Flash
cookies," or other local storage provided by your browser or associated
applications (collectively "Cookies"). We use these technologies to
recognise you as a customer; customise Netrocks Services, content, and
advertising; measure promotional effectiveness; help ensure that your
account security is not compromised; mitigate risk and prevent fraud.
You are free to decline our Cookies if your browser or browser add-on
permits, unless our Cookies are required to prevent fraud or ensure the
security of websites we control. However, declining our Cookies may
interfere with your use of our website and Netrocks Services.
Do Not Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not currently respond to DNT signals. We do, however, provide you notice of the tracking by advertisers and other third parties in our Privacy and Cookies policies.
How we protect and store personal information
Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.
We store and process your personal information on our computers and elsewhere in the world where our facilities are located. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorisation controls.
How we use the personal information we collect
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customised experience. We may use your personal information to:
If all or some of your personal information is not collected, we may be unable to provide you with Netrocks Services or a customised experience.
Marketing
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalise Netrocks Services, content, and advertising. If you do not wish to receive marketing communications from us or participate in our ad-customisation programs, simply indicate your preference by logging into your account and going to the Notification section under the Settings tab and updating your preferences, or by following the directions that may be provided within the communication or advertisement.
We may call or text message (SMS) you at a phone number that you have provided to us. You can indicate your contact preferences by logging into your account and adjusting your preferences in your Account Information Settings or by following the directions provided within the communication.
How you can access or change your personal information
You can review and edit your personal information at any time by logging in to your account and reviewing your account settings and profile, or contacting us directly. In certain circumstances where we refuse to give you access or correct your information, we will write to you and explain our reasons.
You can also close your account through the Netrocks website. If you close your Netrocks account, we will mark your account in our database as "Closed," but may retain personal information from your account for a period of time to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our User Agreement, or take other actions as required or permitted by law.
How you can contact us about privacy questions
If you have questions, concerns or you have a privacy complaint or anything else regarding this policy, you should contact us by E-Mail
Handling your complaints
We aim to:
Where we cannot resolve a complaint within 45 business days, we will notify you of the reason for the delay as well as an indication of when we expect to resolve the complaint. If you are not satisfied with the outcome of your complaint, you may wish to contact the Financial Ombudsman Service for most complaints about your credit information. Alternatively, you may contact the Office of the Australian Information Commissioner.
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